Privacy Policy

This Privacy Policy explains how Verlingue AG (hereinafter also “we” or “us”) collects and processes personal data of data subjects (e.g. customers, clients, business partners, etc.) (hereinafter “you”) as part of its business activities. This is not an exhaustive description; further data protection declarations or general terms and conditions may regulate specific matters. Personal data refers to all information relating to an identified or identifiable person.

If you provide us with personal data of other persons (e.g. your employees, family members, data of work colleagues), please ensure that these persons are aware of this privacy policy and only share their personal data with us if you are authorised to do so and if this personal data is correct. If you provide us with personal data of third parties, we assume that we are authorised to process this data for the intended purpose.

As a company operating in Switzerland, Verlingue AG is fundamentally subject to the data protection regulations of Switzerland.

Verlingue AG is a company of the Adelaïde Group. The company of the Adelaïde Group (a “Group company”) that initiates the corresponding data processing, i.e. for example the Group company that provides the service, with which you have concluded a contract, maintain a business relationship, are involved in a contract or a business relationship with it, whose website you visit, etc., is responsible for the data processing. If you are not sure who is responsible or if you have any data protection concerns, please contact us at any time using the contact details below.

The contact for all data processing is:
Verlingue AG, Ringstrasse 27, 6010 Kriens. Phone +41 58 414 44 50;
E-mail: datenschutz@verlingue.ch

We primarily process the personal data that we receive from our customers and other business partners as part of our business relationship with them and other persons involved or that we collect from their users when operating our website, our customer online portal or our apps, our business partner online portal and other applications. To the extent permitted, we also obtain certain data from publicly accessible sources (e.g. debt collection registers, land registers, commercial registers, press, internet) or receive such data from other companies within the Adelaïde Group, from authorities and other third parties. We collect the following categories of personal data:

• Contact data: e.g. address, email address, telephone/mobile phone number, digital location data, IP addresses
• Bank details: e.g. account number, payment method, credit card credit rating, account balance
• Personal characteristics e.g. name, date of birth, gender, nationality, language, car licence plate, marital status, photos, hobbies/personal interests
• Health data: Only within the scope of our activities in accordance with the mandate/assignment, or in the case of invitations with catering, e.g. allergies/intolerances
• Data on education, qualifications
• Activity data e.g. organisation of meetings, personal meetings, participation in events
• Correspondence e.g. e-mails, letters
• Project data: Only within the scope of our activities in accordance with the mandate/order, e.g. analyses, service offers
• Contract data: Broker mandates incl. attachments with private customers, policies incl. attachments from private customers.
• Other data: In addition to the data that you disclose to us directly, the categories of personal data that we receive about you from third parties include, in particular, information that we learn in connection with official and legal proceedings, information in connection with your professional functions and activities, information about you in correspondence and discussions with third parties, creditworthiness information, information about you that people from your environment (family, advisors, legal representatives, suppliers, etc.) provide to us so that we can conclude or process contracts involving you or with you (e.g. information about you that we receive from third parties).) so that we can conclude or process contracts involving you or with you (e.g. references, your postal address for This data includes your references, your postal address for correspondence, powers of attorney), information on compliance with legal requirements, information from banks, insurance companies and other contractual partners of ours on the utilisation or provision of services by you (e.g. payments made, information about you from the media and Internet, insofar as this is appropriate in the specific case, e.g. in the context of a job application, marketing, etc.), your residential or business addresses and, if applicable, interests and other socio-demographic data for the purpose of establishing new business relationships.

We use the personal data we collect primarily to fulfil our contracts with our customers and business partners, in particular in the context of risk, insurance and occupational benefits advice and related activities with current or future business partners and to comply with our legal obligations. If you work for such a customer or business partner, your personal data may of course also be affected in this function. In addition, we also process personal data of you and other persons, where permitted and where we deem it appropriate, for the following purposes in which we (and sometimes third parties) have a legitimate interest corresponding to the purpose:

• Offering and further developing our risk insurance and occupational pension counselling and related activities;
• Communication with third parties and processing their enquiries (e.g. applications, media enquiries);
• Examination and optimisation of procedures for needs analysis for the purpose of direct customer contact and collection of personal data from publicly accessible sources for the purpose of customer acquisition;
• Advertising and marketing (including the administration and organisation of events), unless you have objected to the use of your data (if we send you advertising from us as an existing customer, you can object to this at any time, we will then put you on a blacklist against further advertising mailings by post and/or e-mail)
• Market and opinion research, media monitoring;
• Assertion of legal claims and defence in connection with legal disputes and official proceedings;
• Prevention and investigation of criminal offences and other misconduct (e.g. conducting internal investigations, data analyses to combat fraud);
• Warranties of our operations, in particular IT, our website and the online services offered with it as well as other platforms;
• Video surveillance to safeguard domiciliary rights and other measures for IT, building and facility security and protection of our employees and other persons and assets belonging to or entrusted to us (e.g. access controls, visitor lists, network and mail scanners, telephone recordings);
• Purchase and sale of business divisions, companies or parts of companies and other transactions under company law and the associated transfer of personal data as well as measures for business management and compliance with legal and regulatory obligations and internal regulations of Verlingue AG.

If you have given us your consent to process your personal data for specific purposes, we will process your personal data within the scope of and based on this consent. Consent that has been granted can be revoked at any time, although the revocation has no effect on data processing that has already taken place and only affects future data processing.

We use functional cookies so that you can navigate through the pages on our websites and use essential functions. They enable basic functions, such as maintaining visitor sessions and the security of our websites or maintaining language settings. They are also used for the anonymous analysis of user behaviour, which we use to continuously develop our website for you. The legal basis for these cookies is the fulfilment of the contract with you or our legitimate interests.

We also use analytical cookies. These cookies help us to better understand user behaviour. Analysis cookies enable the collection of usage and recognition data by first or third-party providers in so-called pseudonymous usage profiles. For example, we use analysis cookies to determine the number of individual visitors to a website or service or to collect other statistics relating to the operation of our products, as well as to analyse user behaviour on the basis of anonymous data in order to continuously improve our services.

The cookies used and information about plug-ins can be found on the Verlingue website at the following link: https://www.verlingue.ch/cookies/

We have integrated third-party services on our websites that provide their services on their own responsibility. When you visit our pages, data is collected using cookies or similar technologies and transmitted to the respective third party. In part for their own purposes. The legal basis for these cookies is your consent. To what extent, for what purposes and on what legal basis further processing for the third-party provider’s own purposes takes place can be found in the third-party provider’s data protection information.

As part of our business activities and for the purposes set out in Section 4, we also disclose personal data to third parties to the extent permitted and deemed appropriate, either because they process it for us or because they wish to use it for their own purposes.

This relates in particular to the following positions:

• Service providers of ours within Verlingue and externally, such as insurance companies, pension funds, banks, consulting firms, law firms), including contract processors (such as IT providers);
• Network partners of the broker networks WBN and GBN, as well as our sister companies and parent company of the AdelaÏde Group, suppliers, subcontractors and other business partners in the context of the fulfilment of our contractual obligations with you;
• Customers and their legal representatives or contact persons;
• Domestic and foreign authorities, official bodies or courts;
• The public, including visitors to websites and social media;
• Competitors for mandate transfers, industry organisations, associations, organisations and other bodies;
• Acquirers or parties interested in acquiring business units, companies or other parts of Verlingue AG;
• other parties in potential or actual legal proceedings;
• possible further partners, see “Recipients” below.

The recipients of personal data are partly in Switzerland, but may also be abroad. In particular, you must expect your data to be transferred to our network partners or other brokers abroad.

We process and store your personal data for as long as is necessary for the fulfilment of our contractual and legal obligations or otherwise for the purposes pursued with the processing, i.e. for the duration of the entire business relationship (from the initiation, processing to the termination of a contract) and beyond that in accordance with the statutory retention and documentation obligations. It is possible that personal data may be stored for the period in which claims can be asserted against our company and insofar as we are otherwise legally obliged to do so or legitimate business interests require this (e.g. for evidence and documentation purposes).

We take appropriate technical and organisational security precautions to protect your personal data from unauthorised access and misuse, such as physical and digital access controls and restrictions, encryption of data carriers and transmissions, guidelines for handling personal and business data, guidelines for handling mobile devices, training for data protection and compliance, continuous monitoring of the aforementioned measures.

Verlingue AG does not engage in profiling.